Patient Information - New Patients

What should I expect as a new patient?

As a new patient we will need additional time to prepare for your visit to the doctor, therefore, we ask that you arrive 30 minutes prior to your appointment. You will be greeted and asked to fill out paperwork in order to establish your medical record and prepare a chart for you.

What to bring?

Please bring with you a photo ID, your insurance cards, and a list of all medications that you take. If you are visiting us after being seen at a hospital emergency room, urgent care facility, or another physician's office, please bring all x-rays, MRI's, and information from the visit. This will provide us with vital information about your medical history and information pertaining to your visit with us.

What is our policy regarding payment and insurance?

Many changes in health care reimbursement have influenced the decisions we have made to adopt the following financial policies:

Patients who have insurance coverage:

Insurance companies with a co-pay clause: The co-payment required under your specific plan is paid at the time of check-in. We are required by contract to collect the co-pay at the time of each visit. Please come prepared to meet the requirements of your specific plan at the time of the visit.

Patients who have coverage with an insurance company with a general benefit plan:

A payment of 20% of the charges incurred is expected at the time of service. The insurance claim will be filed promptly within 48 hours. If there is a remaining balance which the insurance company states is the patient's responsibility we will notify you.

Patients without insurance:

Please discuss your specific needs and make arrangements with the Patient Relations Representative at the time of your first visit to our office. To make payment arrangements or to pay on your account, please call 251-928-2401 and ask for the insurance department.

Patients who were hurt on the job and are covered by Worker's Compensation:

Bayside Orthopaedic's clinical staff is designed to care for the injured worker. Please note that due to specific regulations regarding the treatment of these particular patients, we must follow these guidelines:

The first appointment must be made by the employer or the Work Comp insurance case manager or adjustor.
The insurance information must be verified by our Verifications Clerk.
We must have permission to provide information to the employer and the insurance carrier.
Bayside will bill the appropriate responsible individuals.
No payment is made by the patient.

For more information, call 251-210-3217 or 251-210-3214

General financial and insurance guidelines:

Bayside has contracts with most major carriers. Therefore, the contract guidelines will be followed. However, patients with insurance coverage for non-contracted companies are responsible to follow Bayside's financial guidelines which require payment for services rendered at the time of the visit.

Our Patient Relations Representatives are available to discuss financial arrangements if these are needed. She is available to discuss fees and payments with you at any time.

If you have other questions, please click on Contact Us, and don't hesitate to give us a call at 251.928.2401.